Frequently asked question

Where do you ship from? We ship all products from Hong Kong. How can I pay for my order? We are currently able to accept credit card payments, PayPal, Apple Pay, Google Pay and bank deposits. We are working on offering you more convenient options in the near future. When will I receive my order? The regular duration for shipments to the EU, UK or USA is 7-14 days. We have observed packages arriving in Germany, Switzerland and France within just 5 days. However, occasional custom control may impacting shipping durations. Please refer to our shipping policy to find more information for your destination. Do I have to pay taxes? You do not have to pay taxes. We pay the taxes for you. For our EU customers those taxes are paid in advance. This avoids the most delays. Most other countries we ship to have tax free import thresholds, so you won’t have to pay tax. Please check the regulations applicable to you. Do you sell genuine products? Yes. We only source from trusted sources and if possible source directly from the manufacturer. Can I return my order? Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

KIKO

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KIKO's product range includes a variety of makeup products such as foundations, powders, lipsticks, eyeshadows, and mascaras, as well as skincare products such as cleansers, moisturizers, and serums. The brand is also known for its limited-edition collections and collaborations with fashion designers and influencers.

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KIKO Milano is a cosmetics brand that was founded in 1997 in Milan, Italy. The brand is known for offering a wide range of high-quality makeup and skincare products at affordable prices. KIKO products are sold in over 1,000 stores across the world, as well as online.

KIKO places an emphasis on innovation, with a dedicated research and development team working to create new formulas and products. The brand also prioritizes sustainability, with a commitment to reducing its environmental impact and promoting responsible consumption.