* Ingredients subject to change at manufacturer's discretion. For the most complete and up-to-date list of ingredients, please refer to product packaging.

We provide free worldwide shipping on eligible orders.

You will receive your order through DHL, FedEx or Hong Kong Post. We may opt to use different shipping providers, to improve your experience. The average shipping duration is 5-10 business days to the EU and US markets, such as Germany, France, Netherlands and Switzerland.

All duties paid. No hold up in customs. In July 2021, the EU ended the €22 import VAT exemption threshold for goods entering into the EU from outside the EU. Minou & Lily is registered in the Import-One-Stop-Shop (IOSS) and will collect, declare, and pay the VAT to the tax authorities for distance sales of imported goods with a value not exceeding €150.

You can return new, unopened goods. We require a return request within 2 weeks after you received your goods.

Please refer to our detailed policies for more information.

 

Where do you ship from?

How can I pay for my order?

When will I receive my order?

Do I have to pay taxes?

Do you sell genuine products?

Can I return my order?

Yes. You may ask to return your order within 14 days after receipt and get your money back. Please read our refund policy for further details.

While we strive to ensure the accuracy of our product images and information, some manufacturing changes to product, packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by Minou & Lily.